Welcome to the NNDSB Student and Family Support Office. We are dedicated to supporting students, parents, and caregivers by helping you raise concerns, access support, and find solutions as quickly as possible.
Where to Start
Getting More Help
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Escalating concerns to the appropriate superintendent
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Connecting you with the right department for specialized support, including:
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Student Well-Being
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Special Education
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Registration
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Facilities
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Providing guidance for concerns that are complex or involve multiple areas
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Transportation inquiries - Transportation
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Transcripts or OSR requests - Transcripts
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General inquiries - info@nearnorthschools.ca
Service Commitment
The NNDSB Student and Family Support Office, in alignment with the service standards outlined in the Ministry’s Policy/Program Memorandum 170, will make every effort to:
- Acknowledge your inquiry within 2 business days.
- Provide a full response within 5 business days.
- If additional time is required, we will let you know when you can expect a response.
Business Hours:
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June 17 to September 4, 10:00 am - 2:00 pm Monday to Thursday
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September 8 to June 30, 2027, 10:00 am - 4:00 pm Monday to Friday
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The office will not be open during school holidays or statutory holidays
How to Contact Us
You can reach the Student and Family Support Office
- Complete inquiry form
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Phone: 1-888-508-3840
When contacting us, please include:
- Parent/guardian name
- Student name (optional)
- School name
- A detailed description of your concern
Providing complete information helps us support you more effectively.
Frequently Asked Questions
The Student and Family Support Office is a dedicated NNDSB team that helps families navigate questions or concerns about their child’s education—especially when issues are complex or not resolved at the school level.
School boards are required to have a Student and Family Support Office to ensure families can:
Access support easily.
Receive timely responses.
Understand next steps when concerns cannot be resolved at the school level.
The office helps ensure concerns are addressed clearly, consistently, and with care.
You should contact the office if:
Your concern has not been resolved after speaking with the school
Your situation is complex and requires additional coordination
Your concern involves a board-level issue
We will:
Acknowledge your inquiry within 2 business days
Aim to provide a full response within 5 business days
Some inquiries may take longer if additional information or coordination is required.
Yes. You can contact us by calling 1-888-508-3840, during the hours of operation, and Support Office staff will assist you.
